FAQs 

Payment 
All transactions are handled by PayPal, but you don’t have to have a PayPal account to pay. You can use a wide range of credit and debit cards. For more details including PayPal security measures please see PayPals website. Alternatively, if you wish to make a payment over the telephone we have secure facilities by which and you can pay by credit or debit card. A receipt will be sent along with your purchase. It is safe to purchase online through our site and we send you a confirmation email once you have made your purchase 
Returns Policy 
If for any reason you are not entirely satisfied with your purchase, you can return it to us in its original condition within 7 days of receiving it, please inform us immediately and we will put it right either by exchanging or giving a full refund depending on your preference. You are responsible for the return postage unless the product is defective. There is no refund for products that are personalised unless there is a fault in the mechanics or the spelling, proven it is our fault. 
Delivery 
We will aim to dispatch your order within 3-5 days of receiving it using 1st class postage, however if an item is not in stock it may take longer but we will advise you. If you do require an order immediately, please call us or send an email and we will try our best to dispatch for your convenience. 
We deliver to destinations within the UK at present but we have plans to expand soon, if you are wishing to order from overseas please contact us and we will try our best to advise you of the postage cost. 
Some items may be delivered via courier and may require a signature at the door, so please bear this in mind. 
Do you have a catalogue? 
No, we do not have a catalogue due to the high turnover of products on a regular basis. All our products are showcased on our website. 
Website 
All effort is made to show the products with photographic images accurately, but actual colours and tones will vary due to variations in lighting conditions, computer monitors and computer settings. 
Feel free to use any of our images but please inform Little Timbers first. 
Little Timbers Products 
As with all hand-made products our products may exhibit minor variations and irregularities to the finish which we think give our clocks their charm. 
Contacting us 
For any more questions or to give feedback please contact us through our contact page. 
Please feel free to leave feedback or to review any of our products on this site. 
You can write to us at this address: The Barn, Warrington House Farm, Olney, Bucks, MK46 4HN 
or call us on 01234 589383